In what conditions can I return/ replace my product?
Returns/Replacement can be accepted under the following cases – The customer bought the wrong item- Wrong color/ size/ style
Wrong item ordered/ delivered
Unsatisfactory Product – Inauthentic/ Low Quality/ Expired
Defective Product - Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)
Damaged Product – Physical damage/ Tampered product or packaging
Wrong Quantity – Missing Products/ Parts
The product did not match its description
No Invoice/Warranty Received – Available on Electronics only
The customer wasn’t familiar with the product
A gift purchase was incorrect
The customer didn’t want the item
The product was damaged upon arrival
The customer engages in ward robing
In what conditions returns/ replacement request will not be accepted?
o Returns/ Replacement requests will not accepted under following cases –
If Products are Altered/ Used
If Product is Returned without Original Packaging (price tags, labels & accessories)
If Serial Number is tampered
For Defective product that is covered under Seller/Manufacturer's Warranty or Reported after 10 days of the Delivery
For Products sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions page
Which categories are not eligible for returns/ replacement?
Categories that not eligible for Returns/ Replacement are:
Items included in this category that are labeled as non-returnable-FMCG Products,Nutrition & Healthcare Products
Customized Products as Bands,Season's Greeting Cards,Sippers,Tech Accessories,Mugs,Selfie Sticks,Luxury Pens Range,Photo Frames,Home Decor,Wall Art,Wallets,Bar Accessories
Undergarments, Lingerie, Swimsuits, Underarm pads, Socks, etc
Perishables including Flowers, Edibles, etc
E-learning & Music CDs/ DVDs
Health Care & Medicine
What is the best time to place Return/ Replacement request?
o Return/Replacement request of the Product(s) should be initiated within 10 days of Order Delivery for Wrong/ Unsatisfactory product or in case of non-receipt of Invoice & Warranty (for Electronics only). However, under the following conditions, Return Request should be filed within 5 days of Delivery:
o • Damaged Product
o • Empty Parcel
o • Missing Item
How many days, you will take to initiate Pickup for Returns?