Return and Replacement

In what conditions can I return/ replace my product?

Returns/Replacement can be accepted under the following cases – The customer bought the wrong item- Wrong color/ size/ style

Wrong item ordered/ delivered

Unsatisfactory Product – Inauthentic/ Low Quality/ Expired

Defective Product - Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)

Damaged Product – Physical damage/ Tampered product or packaging

Wrong Quantity – Missing Products/ Parts

The product did not match its description

No Invoice/Warranty Received – Available on Electronics only

The customer wasn’t familiar with the product

A gift purchase was incorrect

The customer didn’t want the item

The product was damaged upon arrival

The customer engages in ward robing

In what conditions returns/ replacement request will not be accepted?

o Returns/ Replacement requests will not accepted under following cases –
If Products are Altered/ Used
If Product is Returned without Original Packaging (price tags, labels & accessories)
If Serial Number is tampered
For Defective product that is covered under Seller/Manufacturer's Warranty or Reported after 10 days of the Delivery

For Products sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions page

Which categories are not eligible for returns/ replacement?

Categories that not eligible for Returns/ Replacement are:

Items included in this category that are labeled as non-returnable-FMCG Products,Nutrition & Healthcare Products
Customized Products as Bands,Season's Greeting Cards,Sippers,Tech Accessories,Mugs,Selfie Sticks,Luxury Pens Range,Photo Frames,Home Decor,Wall Art,Wallets,Bar Accessories
Undergarments, Lingerie, Swimsuits, Underarm pads, Socks, etc
Perishables including Flowers, Edibles, etc
E-learning & Music CDs/ DVDs
Health Care & Medicine

What is the best time to place Return/ Replacement request?

o Return/Replacement request of the Product(s) should be initiated within 10 days of Order Delivery for Wrong/ Unsatisfactory product or in case of non-receipt of Invoice & Warranty (for Electronics only). However, under the following conditions, Return Request should be filed within 5 days of Delivery:
o • Damaged Product
o • Empty Parcel
o • Missing Item

How many days, you will take to initiate Pickup for Returns?

  • Once your request to return an order is approved, a pickup will be initiated. Once return is approved for pick up, email will be sent to registered email id for pick up related details. Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit. Please go through the following points, while packing your product for Pickup – Ownzo shall not be liable for any incidental defect/damage, like liquid leakage/mishandling etc.
  • Product should not be used/altered/ tampered
  • Keep original price tag & packing slip intact
  • Mention Order Number on the box
  • Do not seal the box
  • Mention the Order Number/Delivery Address on the package, before handing over the packet to our Pickup executive
  • Keep the Courier Company's receipt for tracking purposes